Start your easyMarkets career

Advance your career with an established financial service provider

Join easyMarkets diverse and international family. We are constantly looking for new team members that value excellence, character, motivation and have a passion for financial markets.

Customer Support Representative - EM171

Overall Purpose of Role:

We are seeking to recruit an exceptional Customer Support Representative to ensure that our clients have an exceptional trading experience while trading with us.  This is a unique opportunity to handle all clients’ communication through telephone, emails and chat etc.

Main Activities and Responsibilities:

  • Deal directly with clients’ inquiries through phone, email and live chat.
  • Obtain and evaluate all relevant information to handle inquiries correctly.
  • Respond promptly to customer inquiries, handling and resolving them accordingly.
  • Record details of all inquiries, comments and complaints.
  • Communicate and coordinate issues with other departments.
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients.
  • Assisting new clients with the account opening process and company’s KYC procedures
  • Provide clients with relevant information regarding the website, promotions and products.
  • Communication precise and correct information at all times.
  • Inform clients via their account of any changes that concern them.
  • Be an ambassador for the company and provide high level service through the necessary channels.

Requirements:

  • University/College degree
  • Fluent verbal and written English as well as another language 
  • Excellent knowledge and written communication skills required
  • IT proficient
  • Minimum of 2 years’ experience in a Customer Support role, preferably in the Forex industry
  • Excellent communication and organizational skills
  • Prepared to work shifts and bank holidays on a 24/5 rotation
  • Ability to work under pressure

 Further Info:

  • Working hours are 08:00 – 17:00 Monday to Friday on 09:00-18.00 Monday to Friday with a night shift once a week
  • Bank holidays are paid extra
  • The role is located in Limassol, Cyprus
  • A competitive compensation package will be offered to the successful applicant which includes great benefits

What our Traders say about us

keyboard_arrow_left
Chat with us
Messenger

We accept Facebook chat requests
Monday-Friday 8:00-22:00 GMT +2GMT +3

keyboard_arrow_left
Chat with us
WhatsApp
  • 1. Add the following easyMarkets number to your contact list +357 99 875 998
  • 2. Open WhatsApp and select the number you've just added
  • 3. Start chatting

We accept WhatsApp chat requests
Monday-Friday 8:00-22:00 GMT +2GMT +3

Thank you

We will look over your message and get back to you soon.

In the meantime you can check our Learn Centre or Read our FAQ

Request failed

Something went wrong. Please try again.

If your enquiry is urgent you can chat with us here

keyboard_arrow_left
Send us a message

Thank you

One of our customer service representatives will get back to you soon.

If your enquiry is urgent you can chat with us here

Request failed

Something went wrong. Please try again.

If your enquiry is urgent you can chat with us here

keyboard_arrow_left
Call us
call
call
Request a callback
Preferred Contact Time
keyboard_arrow_left
Chat with us

Hi! Welcome to easyMarkets. Just letting you know we're here if you have any questions or need some assistance, I hope you enjoy your stay.

Request failed

Something went wrong. Please try again.

keyboard_arrow_left
Chat with us
  • 1. Open QQ and find easy forex 易信 (800025196)
  • 2. Start chatting!
keyboard_arrow_left
Chat with us
  • 1. Scan the below QR Code
  • 2. Start chatting!

We accept WeChat requests
Monday-Friday 8:00-22:00 GMT +2GMT +3